Our garage door wouldn’t open, leaving our car trapped inside. We called Sound Door Service at 10pm and got an instant quote and appointment for the next morning. “First thing” starts at 8am for them, which is fine.
Our serviceman, Joel, was super-friendly and helpful. He worked quickly and efficiently, and went out of his way to explain what he was doing so I can do it next time. He really knows doors, suggesting which parts would make it last longer and showing me how to do future maintenance. As a bonus, he even fixed (no charge!) the keyless entry system that we havent been able to get working.
He charged about $350 to replace the spring, two pulleys, and miscellaneous supplies. The entire process took about 45 minutes
My only nit was that he arrived 30 min late for the 8:00am appointment, but he called well before that to let us know he was stuck in traffic.